The policies posted here are intended to support CLBC operations. Policies will be updated as service transformation is implemented.

CLBC policies are rooted in CLBC's vision. The policies posted here provide information about how CLBC supports individuals and families.

Our policies can be explored through a review of the foundations which they are built upon, how government sets policy direction, and how we use policy at CLBC.  

Policy Foundations

CLBC Policy Foundations (74KB pdf)

Policies

Adult Guardianship & CLBC (June 2006)
What to do if you believe someone with a developmental disability is being abused or neglected and needs assistance. As part of CLBC's commitment to the health, safety and well-being of adults with developmental disabilities it is our responsibility as a 'designated agency' under the Adult Guardianship Act to respond to individuals at risk for abuse or neglect. The following information outlines the role of CLBC staff in responding to concerns and reflect our partnership with the Office of the Public Guardian and Trustee to assist the public in knowing how to best support individuals eligible for CLBC supports and services.

Adult Guardianship and CLBC (118KB pdf)


Adult Respite Direct Funding Policy (September 2007)
The intent of the Adult Respite Direct Funding is to provide families with the option of receiving direct funding to purchase respite supports for an adult family member with a developmental disability living in the same household. Adult respite direct funding is intended to complement the range of supports and services available to a family.

Adult Respite Direct Funding Policy (179KB pdf)
Adult Respite Direct Funding - General Information for Families (67KB pdf)
Adult Respite Direct Funding - Managing the Money (100KB pdf)
Direct Funding Agreement (25.8KB pdf)


Behaviour Support and Safety Planning
The “Behaviour Support and Safety Planning” policy introduces guidelines for how service providers support adults with challenging behaviours. It reflects a positive approach to behaviour supports for adults and emphasizes the importance of recognizing and understanding behaviours as a form of communication. The policy introduces the concept of a ‘Safety Plan’ which will be required whenever a restrictive practice, such as the use of restraints, is being considered. It is accompanied by the “Guide for Service Providers” that provides more detail and best practice guidance on the expectations outlined in the policy.

Behaviour Support and Safety Planning Policy (122KB pdf)
Behaviour Support and Safety Planning: A Guide for Service Providers (421KB pdf)


CLBC-Contracted Home Sharing Providers (March 2008)
CLBC has two policies related to contracted home sharing providers. Approval of CLBC-Contracted Home Sharing Providers provides guidance to analysts who are involved with the approval of home sharing providers. Monitoring of CLBC-Contracted Home Sharing Providers provides guidance to analysts who monitor home sharing contracts. Both policies apply to adults who live in home sharing arrangements that are directly contracted by CLBC.
A third policy, Respite Guidelines, covers respite which, when used effectively, promotes stability and reduces stress within home sharing arrangements. This policy also provides guidance to analysts who monitor home sharing contracts.

Approval of CLBC-Contracted Home Sharing Providers (135KB pdf)
Monitoring of CLBC-Contracted Home Sharing Providers (139KB pdf)
Respite Guidelines (130KB pdf)


Community Supports Policy
CLBC’s vision is one of full citizenship in which people with developmental disabilities lead good lives, have rich relationships with friends and family, financial security, choices in how they live their lives, employment opportunities and are accepted and valued as citizens.

This policy outlines two methods of putting this vision into practice through the use of generic services and informal supports. It applies to adults, children and youth served by CLBC.

Community Supports Policy (96KB pdf)


Complaints Resolution Process (April 2008)
CLBC helps you and your family plan and connect with supports and services that will assist you in meeting your goals. However, there may be circumstances where CLBC has not responded the way you or your family would like.
In these situations, you may want to have CLBC review or reconsider a decision or action, beginning with the facilitator or quality service analyst you have been working with and extending to the Chief Executive Officer where appropriate.
The Complaints Resolution Process helps ensure that your concerns are heard and responded to.

Complaints Resolution Policy (129KB pdf)
Complaints Resolution Input Form (166KB pdf)
Making a Complaint Fact Sheet: English (186KB pdf)
Making a Complaint Fact Sheet: Chinese (697KB pdf)
Making a Complaint Fact Sheet: Punjabi (528KB pdf)
Making a Complaint Fact Sheet: Hindi (674KB pdf)
Making a Complaint Fact Sheet: Vietnamese (495KB pdf)
Making a Complaint Fact Sheet: French (568KB pdf)
Making a Complaint Fact Sheet: Spanish (606KB pdf)


Eligibility for CLBC (November 2007)
The purpose of this policy is to provide clarification on the criteria and process used by CLBC to determine eligibility for its direct or funded supports and services. In addition, this policy addresses the need for consistency and equity in determining access to services.

Download the Policy (135KB pdf)
Download the Questions & Answers (31KB pdf)


External Reviews Policy (October 2008)
An External Review is a neutral third-party investigation of a situation, incident or service, that results in recommendations and possible action. This policy sets out the requirements for External Reviews to ensure that they are conducted in a consistent and transparent way.
This policy applies to CLBC Quality Service Managers, quality service analysts, and the Director of Quality Assurance.

Download the Policy (187KB pdf)


Individual and Family Support Policy (March 2008)
This policy provides information about the role of CLBC facilitators in providing individual and family support.

Individual and Family Support Policy (128KB pdf)


Individual and Child and Family Support Planning Policy (March 2008)
This policy outlines the content required in Individual Support Plans and Child and Family Support Plans and explains when plans are required for CLBC-funded supports.

Individual and Child and Family Support Planning Policy (144KB pdf)


Prevention and Reporting of Critical Incidents (June 2009)
A critical incident is a serious or unusual event that an adult receiving services funded by CLBC is involved in. The “Critical Incidents” policy provides information about the prevention, reporting, review and follow-up of critical incidents. It outlines the roles and responsibilities of CLBC staff and contracted service providers.  The guide for service providers, “Critical Incidents:  Service Provider Requirements”, reviews reporting expectations. The CLBC “Critical Incident Report” form is used by unlicensed homes, community inclusion activities, and for licensed homes when the incident is not reportable to Community Care Licensing.

Critical Incidents Policy (192KB pdf)
Critical Incidents: Service Provider Requirements (115KB pdf)
Critical Incidents Report (63KB pdf)


Reporting Theft, Fraud and Corruption (November 2007)
CLBC provides a process for anyone, including the public, employees and other stakeholders, to confidentially report actual or possible violations of its Theft, Fraud and Corruption Policy.

Reporting Instructions (194KB pdf)
Download the Policy (144KB pdf)


Service Provision by Family Members (April 2008)
Two new policies outline the exceptional circumstances under which an immediate family member can be paid to provide service to a relative who is eligible for CLBC supports.

Service Provision by Family Members-Adults (128KB pdf)
Service Provision by Family Members-Child and Family Supports (112KB pdf)


Standards for Home Sharing (March 2008)
After a formal consultation process that invited feedback from key stakeholders, the Standards for Home Sharing were formally endorsed and adopted by CLBC in April 2007. These are now used as provincial guidelines for all home sharing providers.

Standards for Home Sharing (112KB pdf)


Waitlist Policy (July 2006)
Outlines what individuals and families can expect when they have received approval in principle for an individualized support plan but there is no current capacity to cover new or additional service costs.

Waitlist Policy (64KB pdf)